Who We Are

Sierra Flooring is a flooring and tile retailer located at 1470 Clark Ave, Penticton, BC V2A 7B4, Canada. Our website address is https://buysierra.com. You can reach us at sales@sierraflooring.com or 250-493-4778.

What Information We Collect

Contact and quote forms. When you submit a contact, estimate, or quote request form, we collect the information you provide — such as your name, phone number, email address, project details, and any photos or documents you attach. We use this information only to respond to your inquiry and prepare your quote or estimate.

Customer accounts. If you create an account, we store your name, email address, and order/quote history so you can log in and review them. You can request deletion of your account at any time.

Comments and reviews. If you leave a comment or review, we collect the data shown in the form along with your IP address and browser user agent string to help with spam detection.

Cookies

This site uses cookies for core functionality such as keeping items in your cart, remembering your login, and remembering wishlist and comparison selections. If you log in, cookies store your login information and screen display choices. Login cookies last for two days and screen options cookies last for a year; if you select “Remember Me”, your login persists for two weeks.

Emails

When you submit a form, a copy of your submission is emailed to our team and a confirmation copy may be emailed to you. We do not sell or share your contact information with third parties for marketing purposes.

How Long We Retain Your Data

Form submissions and their email copies are retained as long as needed to serve your inquiry and for our business records. Account holders can see and edit their personal information at any time, and site administrators can also see and edit that information.

Your Rights

If you have an account on this site or have submitted forms, you can request an exported file of the personal data we hold about you, or request that we erase it. Contact us at sales@sierraflooring.com to make a request.

Where Your Data Is Sent

Visitor comments may be checked through an automated spam detection service. Our website is hosted in a secure data centre; form submissions travel over an encrypted (HTTPS) connection.